Every day it seems like there are more articles about inflation, the cost of living, or interest rates. The thought of rising prices reminds me of a book I read a few years ago. It was called The 10 Golden Rules of Customer Service and the Story of the $6,000 Egg by Todd and Debb…
Can you think of a time when you learned something so obvious you couldn’t figure out why anyone had to explain it to you? That’s how it is with the lesson behind The Motive by Patrick Lencioni, a book recommended to me by our soon-to-be-retired Fire Chief Tracy Fox. How often do we associate our job…