About a month ago, we discussed Dale Carnegie’s guidance to never “criticize, condemn or complain” if we want to learn How to Win Friends and Influence People. Then, two weeks ago we looked at Building a Storybrand: Clarify Your Message So Customers Will Listen, which offered a modern approach to this principle, using stories to cast those…
Category: Empathy
The Reading List: How to Be Everyone’s Favorite Critic
For most of us, finding fault is the most natural and immediate response to the world around us. This is the result of something called “negative bias,” and it has a long history of serving to protect us. This fascinating concept seems to make so much sense when explained, so if you feel bad for…
The Reading List: Mockingbirds Don’t Sing Alone
Not every book in The Reading List will be a non-fiction self-help book. Those aren’t in our high school English classes because the stories contained in fictional literature can often teach us just as much or sometimes more than those non-fiction manuals. One great example is To Kill a Mockingbird, a book that is not without…
Go Father with the Right Tools
When I was younger, one of the popular Christmas gifts from family members was always the multi-tool. You know that thing that looks like a pair of pliers had a kid with a Swiss army knife? One of the best ones that I ever received was the Leatherman Wingman, but I can honestly say I…